1) Damaged items can be replaced within 7 days of shipment, unless it is transit damage. 

2) No return is allowed as plants are perishable.

3) Cancellation of orders will be considered only if the cancellation request is made within 4 hours of placing an order. Any cancellation requests will not be entertained if the orders have been communicated to the vendors/merchants/suppliers/home-units and they have initiated the process of dispatch.

5) In “address not found” or “delivery attempted” cases no refund is allowed.

6) Size of plants may be described in product details. This can vary slightly. A refund won’t be allowed due to such size issues.

7) Discount and free shipping options or free plants are limited periods only and are completely at the seller’s discretion.

8) ALL CLIMATE plants are ideal for any location in India, provided the customer keeps the plants under moderate temperature, light, and nutrients

9) The weight of natural organic mixes may vary a little bit. Net weight at the time of packing will be considered.

10) Plants received should be unboxed and transformed into normal pots immediately after delivery. Any damage due to keeping the plants in the shipping containers for a long time won’t be applicable for exchange or return.

11). If found damaged, immediately report it to the delivery person, as well as raise a complaint with support immediately to process the claim. Photos should be sent to us immediately via email / WhatsApp.

12). Dream Nursery may hold the delivery if an item is found out of stock or rare in nature for a maximum of 21 working days. But if the customer is asking for a refund due to the unavailability of the item(s), the refund will be processed within 7 working days.

13). Refunds won’t hold any interest as the money is being refunded via the payment gateway itself.

14) For “hand-delivered” or “picked-up” plants, there won’t be any exchange or return applicable.

Communication Policy

1) WhatsApp is meant for sales-related inquiries and NOT for order status inquiries.
2) For all order-related queries, mail should be sent by quoting the order number as a reference.
3) Your phone calls may be attended if the customer service executive or staff is available with a free slot. You can request a call back if anything is urgent.
4) Your calls may be recorded for quality and training purposes.
5) Your emails may be answered within 48 hours under usual circumstances. If not, you can remind it via WhatsApp message.
6) Dream Nursery may not answer emails that do not have sufficient data, such as order numbers,  reference links to products for inquiries, or simple questions like “Where is my order?”.
7) For every backend process, we send one email, which the system triggers every time.

Discount, Cashback / Gift Policy

1) We may advertise discounts, cashback offers, and free gifts to customers with limited timelines.
2) All such offers are at the sole discretion of Dream Nursery, and those can be changed at any point in time without intimation.
3) If any advertised free items are not available, we may give alternatives or give them at a later time.
4) In order to get cashback offers, customers should register and create an account before placing an order.

Shipping Policy

1) Default shipping is via any private courier or India speed post service.
2)  India Post parcel is a surface service and hence the delivery may be delayed.
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Applicable Law.

1. Refunds may be processed within 3-4 days, with a maximum time of 7 days.Disclaimer:
2.  Replacement of plants possible only when a plant received in a dead condition (other than the box damage) or a completely different plant received.

3. Replacement is applicable only when the transit time is less than or equal to 7 days. Transit time is calculated as per the delivery tracking number only